129 Extremely Powerful IT Facilities Management Questions You Do Not Know

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What is involved in IT Facilities Management

Find out what the related areas are that IT Facilities Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a IT Facilities Management thinking-frame.

How far is your company on its IT Facilities Management journey?

Take this short survey to gauge your organization’s progress toward IT Facilities Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which IT Facilities Management related domains to cover and 129 essential critical questions to check off in that domain.

The following domains are covered:

IT Facilities Management, Facility management, AM/FM/GIS, Activity Based Working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, FMA Australia, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Interserve, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

IT Facilities Management Critical Criteria:

Scrutinze IT Facilities Management tactics and intervene in IT Facilities Management processes and leadership.

– Can Management personnel recognize the monetary benefit of IT Facilities Management?

– Is Supporting IT Facilities Management documentation required?

– How to deal with IT Facilities Management Changes?

Facility management Critical Criteria:

Meet over Facility management management and clarify ways to gain access to competitive Facility management services.

– Which customers cant participate in our IT Facilities Management domain because they lack skills, wealth, or convenient access to existing solutions?

– How can you negotiate IT Facilities Management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– How does the organization define, manage, and improve its IT Facilities Management processes?

AM/FM/GIS Critical Criteria:

Collaborate on AM/FM/GIS issues and arbitrate AM/FM/GIS techniques that enhance teamwork and productivity.

– Do we monitor the IT Facilities Management decisions made and fine tune them as they evolve?

– Does IT Facilities Management appropriately measure and monitor risk?

Activity Based Working Critical Criteria:

Trace Activity Based Working leadership and modify and define the unique characteristics of interactive Activity Based Working projects.

– What will be the consequences to the business (financial, reputation etc) if IT Facilities Management does not go ahead or fails to deliver the objectives?

– Which IT Facilities Management goals are the most important?

– What are specific IT Facilities Management Rules to follow?

Activity relationship chart Critical Criteria:

Troubleshoot Activity relationship chart quality and raise human resource and employment practices for Activity relationship chart.

– Are there any easy-to-implement alternatives to IT Facilities Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How do we go about Comparing IT Facilities Management approaches/solutions?

– What threat is IT Facilities Management addressing?

British Institute of Facilities Management Critical Criteria:

Have a meeting on British Institute of Facilities Management projects and maintain British Institute of Facilities Management for success.

– What are your results for key measures or indicators of the accomplishment of your IT Facilities Management strategy and action plans, including building and strengthening core competencies?

– Who will be responsible for documenting the IT Facilities Management requirements in detail?

– What are the Key enablers to make this IT Facilities Management move?

Building information modeling Critical Criteria:

Nurse Building information modeling leadership and slay a dragon.

– Do we have past IT Facilities Management Successes?

– How do we keep improving IT Facilities Management?

– Are there IT Facilities Management Models?

Business continuity Critical Criteria:

Differentiate Business continuity goals and figure out ways to motivate other Business continuity users.

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Do you have a written business continuity/disaster recovery plan that includes procedures to be followed in the event of a disruptive computer incident?

– Does our business continuity and/or disaster recovery plan (bcp/drp) address the timely recovery of its it functions in the event of a disaster?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Do our business continuity andor disaster recovery plan (bcp/drp) address the timely recovery of our it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– Will IT Facilities Management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How can we incorporate support to ensure safe and effective use of IT Facilities Management into the services that we provide?

– How will management prepare employees for a disaster, reduce the overall risks, and shorten the recovery window?

– Does increasing our companys footprint add to the challenge of business continuity?

– How does our business continuity plan differ from a disaster recovery plan?

– What are the usability implications of IT Facilities Management actions?

– What is business continuity planning and why is it important?

– Has business continuity been considered for this eventuality?

– Do you have any DR/business continuity plans in place?

– Do you have a tested IT disaster recovery plan?

– What do we really want from Service Management?

– How would one define IT Facilities Management leadership?

Computerized maintenance management system Critical Criteria:

Dissect Computerized maintenance management system visions and research ways can we become the Computerized maintenance management system company that would put us out of business.

– What is the total cost related to deploying IT Facilities Management, including any consulting or professional services?

– How likely is the current IT Facilities Management plan to come in on schedule or on budget?

– Does the IT Facilities Management task fit the clients priorities?

Cost reduction Critical Criteria:

Look at Cost reduction management and grade techniques for implementing Cost reduction controls.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– Who will be responsible for making the decisions to include or exclude requested changes once IT Facilities Management is underway?

– Is maximizing IT Facilities Management protection the same as minimizing IT Facilities Management loss?

– Can low gross margin % products be improved by price increases or cost reductions?

– Are there recognized IT Facilities Management problems?

Environmental stewardship Critical Criteria:

Transcribe Environmental stewardship results and transcribe Environmental stewardship as tomorrows backbone for success.

– Think about the people you identified for your IT Facilities Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Think about the functions involved in your IT Facilities Management project. what processes flow from these functions?

FMA Australia Critical Criteria:

Merge FMA Australia engagements and report on setting up FMA Australia without losing ground.

– How do we maintain IT Facilities Managements Integrity?

Global Facility Management Association Critical Criteria:

Test Global Facility Management Association engagements and integrate design thinking in Global Facility Management Association innovation.

– Among the IT Facilities Management product and service cost to be estimated, which is considered hardest to estimate?

– Have the types of risks that may impact IT Facilities Management been identified and analyzed?

– Are we Assessing IT Facilities Management and Risk?

Human factor Critical Criteria:

Differentiate Human factor results and balance specific methods for improving Human factor results.

– Does IT Facilities Management create potential expectations in other areas that need to be recognized and considered?

– What knowledge, skills and characteristics mark a good IT Facilities Management project manager?

– Were adequate human factors considered in the design of the equipment?

– How can you measure IT Facilities Management in a systematic way?

Human resources Critical Criteria:

Trace Human resources risks and prioritize challenges of Human resources.

– A dramatic step toward becoming a learning organization is to appoint a chief training officer (CTO) or a chief learning officer (CLO). Many organizations claim to value Human Resources, but how many have a Human Resources representative involved in discussions about research and development commercialization, new product development, the strategic vision of the company, or increasing shareholder value?

– Are Human Resources subject to screening, and do they have terms and conditions of employment defining their information security responsibilities?

– what is to keep those with access to some of an individuals personal data from browsing through other parts of it for other reasons?

– What happens if an individual objects to the collection, use, and disclosure of his or her personal data?

– Is IT Facilities Management dependent on the successful delivery of a current project?

– Is business intelligence set to play a key role in the future of Human Resources?

– How important is it for organizations to train and develop their Human Resources?

– How is The staffs ability and response to handle questions or requests?

– Can you think of other ways to reduce the costs of managing employees?

– What decisions can you envision making with this type of information?

– Are you a manager interested in increasing your effectiveness?

– How can we promote retention of high performing employees?

– What are ways that employee productivity can be measured?

– How does the global environment influence management?

– Do you need to develop a Human Resources manual?

– May an employee make an anonymous complaint?

– Why study Human Resources management (hrm)?

– How do we engage the stakeholders?

– Is the hr plan effective ?

Information and communications technology Critical Criteria:

Audit Information and communications technology issues and oversee implementation of Information and communications technology.

– How do your measurements capture actionable IT Facilities Management information for use in exceeding your customers expectations and securing your customers engagement?

Interdisciplinary Critical Criteria:

Scrutinze Interdisciplinary decisions and look for lots of ideas.

– What are the top 3 things at the forefront of our IT Facilities Management agendas for the next 3 years?

– Can we do IT Facilities Management without complex (expensive) analysis?

– Interdisciplinary review of proposed change complete?

International Facility Management Association Critical Criteria:

Group International Facility Management Association tasks and oversee International Facility Management Association management by competencies.

– Think about the kind of project structure that would be appropriate for your IT Facilities Management project. should it be formal and complex, or can it be less formal and relatively simple?

– How do we Improve IT Facilities Management service perception, and satisfaction?

– Why is IT Facilities Management important for you now?

International Organization for Standardization Critical Criteria:

Exchange ideas about International Organization for Standardization issues and get going.

– How will we insure seamless interoperability of IT Facilities Management moving forward?

– What sources do you use to gather information for a IT Facilities Management study?

Interserve Critical Criteria:

Rank Interserve decisions and test out new things.

– Risk factors: what are the characteristics of IT Facilities Management that make it risky?

– What are all of our IT Facilities Management domains and what do they do?

Janitor Critical Criteria:

Accumulate Janitor tasks and find answers.

– Will new equipment/products be required to facilitate IT Facilities Management delivery for example is new software needed?

– Do the IT Facilities Management decisions we make today help people and the planet tomorrow?

National Diet Library Critical Criteria:

Examine National Diet Library issues and transcribe National Diet Library as tomorrows backbone for success.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this IT Facilities Management process?

– What about IT Facilities Management Analysis of results?

Physical plant Critical Criteria:

Distinguish Physical plant strategies and remodel and develop an effective Physical plant strategy.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding IT Facilities Management?

Project management Critical Criteria:

Illustrate Project management quality and look at the big picture.

– Does it replace or negate traditional project management concerns with risk, scheduling, metrics, and execution, or does it shift how we think about these and necessitate new techniques and approaches?

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– Key problem solving knowledge resides with the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?

– A heuristic, a decision support system, or new practices to improve current project management?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– To what extent are agile and traditional project management techniques mutually exclusive?

– Why should a client choose a project team which offers agile software development?

– How will jettisoning certain processes and structure impact the business?

– Why would anyone want to discard the benefits of collocated teams?

– What is meant by an integrative approach to project management?

– Why are project management models not used in maintenance?

– How will you measure your IT Facilities Management effectiveness?

– What type of certificate will be awarded and by whom?

– that is fine as far as it goes, but does this scale?

– How does cost of change affect software?

– What is agile project management?

– what is causing us to be behind?

– What is the cost of change?

– When does a project begin and end?

– What is scrum?

Property management Critical Criteria:

Study Property management issues and diversify by understanding risks and leveraging Property management.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about IT Facilities Management. How do we gain traction?

– What are the success criteria that will indicate that IT Facilities Management objectives have been met and the benefits delivered?

– Is a IT Facilities Management Team Work effort in place?

Real estate Critical Criteria:

Deduce Real estate issues and proactively manage Real estate risks.

– How do we make it meaningful in connecting IT Facilities Management with what users do day-to-day?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Facilities Management Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility management External links:

FacilityONE | CMMS Software | Facility Management …

International Facility Management Association – Official …

Facility Management Jobs, Salary Information and …

AM/FM/GIS External links:

AM/FM/GIS – Revolvy

http://AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

Energy management based on AM/FM/GIS for phase …

Activity Based Working External links:

Activity Based Working ( ABW ) | North America – Goodman

What is Activity Based Working? – YouTube

Activity relationship chart External links:

Activity Relationship Chart – Teknik Industri – YouTube

British Institute of Facilities Management External links:

British Institute of Facilities Management – Google+

Building information modeling External links:

“Building Information Modeling and Historic Buildings: …

Building information modeling (Book, 2014) [WorldCat.org]

Building information modeling (eBook, 2014) …

Cost reduction External links:

Cost Reduction Ideas From Corporate Finance Leaders

[PDF]Best Practices – Cost Reduction – FAU – FAU | Home Page

Environmental stewardship External links:

Environmental Stewardship | Whole Foods Market

Environmental Stewardship at Biltmore | Biltmore

Environmental Stewardship | Mohonk

Human factor External links:

FAA TV: NTSB The Human Factor

“Castle” The Human Factor (TV Episode 2013) – IMDb

Human resources External links:

Phila.gov | Human Resources | Jobs

Human Resources | Maricopa Community Colleges

UAB – Human Resources – Careers

Information and communications technology External links:

Information and Communications Technology master’s …

Interdisciplinary External links:

Home | Southwest Interdisciplinary Research Center

Interdisciplinary Studies

Home — School of Interdisciplinary and Graduate Studies

International Facility Management Association External links:

International Facility Management Association – Official …

International Facility Management Association

International Facility Management Association

International Organization for Standardization External links:

ISO – International Organization for Standardization

ISO International Organization for Standardization

MDMC – International Organization for Standardization (ISO)

Interserve External links:

Interserve Learning & Employment – Home | Facebook

Interserve faces Herculean task in cleaning up its house

Home – Interserve

Janitor External links:

The Janitor (2003) – IMDb

Title Janitor Jobs, Employment | Indeed.com

Title Janitor Custodian Jobs, Employment | Indeed.com

National Diet Library External links:

Free Data Service | National Diet Library

ndl.go.jp – 国立国会図書館―National Diet Library

Online Gallery | National Diet Library

Physical plant External links:

Welcome to the Department of Physical Plant — Physical Plant

Physical Plant Department – tamuk.edu

Campus Physical Plant Division | Facilities Management

Project management External links:

LearnSmart IT & Project Management Online Training …

Property management External links:

Franklin, WI Property Management

Franklin, WI Property Management – YP.com

The 10 Best Property Management Companies in Franklin, WI …

Real estate External links:

Abstract of Title in Real Estate – The Balance

Title(s) – best way to hold real estate
http://arctic.org/~dean/sircam/Title(s) – best way to hold real estate.html