Your organizational structure of your organization is an essential element within your organization plan because it provides a basis from which to project operating expenses,… Read More »eTOM: How frequently is the activity performed within a period or business cycle?
Operational Readiness Review: Has your organization developed an approach for billing and account management?
Managers always take into account the idea of quality planning in coexistence with the rest of the project planning activities due to how it manages… Read More »Operational Readiness Review: Has your organization developed an approach for billing and account management?
There is no doubt that in the absence of value-added components virtually any product or service can be driven down to the most bottom line,… Read More »Service Transition: How many incidents do you experience within your infrastructure?
Service Level Agreements covers a lot of ground and mainly covers availability quality and responsibilities which are agreed between the service user and the service… Read More »Service Level Agreements: How does the design meet the SLA requirements of your organization?
By introducing yourself to the customer and using your name as well as showing your face, you create a far more relatable customer service experience,… Read More »Service Transition: What sort of feedback has been received from the user / customer?
The importance of proper planning and a clear step-by-step action plan is critical during the transition phase of a project as it can involve execution… Read More »Operational Readiness Review: What does the new or changed service look like?
Operational Readiness Review: Have changes to the project schedule been documented in a timely and clear manner?
Operational Readiness Review can help an accounting organization plan its resources more effectively and ensure that work is delivered to organizations in a timely manner,… Read More »Operational Readiness Review: Have changes to the project schedule been documented in a timely and clear manner?
Significant impact on cloud service providers that process personal data (CSP processors), customer service is the provision of service to customers before, during and after… Read More »eTOM: What are the service objects and service processes under consideration?
Incident management in ITIL terms is about restoring service, and the key metric is how quickly service can be restored. More than that, configuration management… Read More »CMDB Tool: How does ITIL relate to the CMDB?
Managed Service Provider: Do you consider Managed Service Providers for people, ITIL for process and Cloud Computing for technology to work as standalone solutions to business problems?
Akin process are oftentimes the advantage that one service provider has over another, it permits you to leverage existing service enablement, and create new services,… Read More »Managed Service Provider: Do you consider Managed Service Providers for people, ITIL for process and Cloud Computing for technology to work as standalone solutions to business problems?