Servicenow itsm aligns with itil standards to manage access and availability of services, fulfill service requests, and streamline service continuity, itsm positions it services as… Read More »IT Service Continuity Management: Which is the correct combination of concepts and ITIL processes?
Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
There is no minimum or maximum contract, providing you with complete flexibility and allowing you to adjust the rental period based on your individual requirements,… Read More »eTOM: Does it address a short-term or a long-term need?
Change Advisory Board: Does the tool facilitate integration with Change Management to enable the creation and maintenance of the linked relationships between Release Record(s) and associated Change Records?
Ability to support the encryption of data communications between the client and the server. Original Management Managed relationships and interactions between internal and vendor change… Read More »Change Advisory Board: Does the tool facilitate integration with Change Management to enable the creation and maintenance of the linked relationships between Release Record(s) and associated Change Records?
IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
As you roll out new digital services, the customer data you hold will grow to include all manner of different information on preferences, habits and… Read More »IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
Few organizations have adopted ITIL fully, and have rather integrated pieces of it with other, internal service management processes that function better than what is… Read More »Service Transition: Which is a reason your organization might want to adopt ITIL best practices?
Service Level Agreements: What is required for designing SLA frameworks to ensure that IT can meet customer requirements?
Service Level Agreements is generally advisable that the activities to be performed by a customer are detailed and, more generally, that no grey areas are… Read More »Service Level Agreements: What is required for designing SLA frameworks to ensure that IT can meet customer requirements?
Each organization has a unique journey to the cloud based on its own starting point, its history, its culture, and its goals, in most cases,… Read More »Operational Readiness Review: How does your organization see its own history?
Change the measurement systems, reward, and recognition systems to measure and reward the accomplishment of the new expectations established through the strategic planning process, if… Read More »eTOM: Will the new systems work properly when implemented?