242 Enterprise systems management Criteria for Multi-purpose Projects

What is involved in Enterprise systems management

Find out what the related areas are that Enterprise systems management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Enterprise systems management thinking-frame.

How far is your company on its Enterprise systems management journey?

Take this short survey to gauge your organization’s progress toward Enterprise systems management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Enterprise systems management related domains to cover and 242 essential critical questions to check off in that domain.

The following domains are covered:

Enterprise systems management, Hierarchical organization, Economic development, Knowledge economy, Public relations, Performance management, Financial accounting, Business statistics, Supply chain management, Marketing management, Office management, Corporate finance, Capacity management, Identity management, Insider dealing, Capital budgeting, Organization development, Distributed Management Task Force, Records management, Organizational architecture, Communications management, Cash conversion cycle, Operational intelligence, Earned value management, Business activity monitoring, Brand management, Financial audit, IT infrastructure, International economics, Enterprise resource planning, Product management, Business process, Economic statistics, Financial management, Incident management, Technology management, Organizational behavior, Accounting management, Talent management, Insolvency law, Software deployment, Systems Management Architecture for Server Hardware, Information technology, Software metering, Systems management, Market economy, Stock market, Organizational patterns, Change management, Risk management, Working capital, Operations management, Public economics, Business plan, Application performance management, Financial institution, Event correlation, Constitutional documents, State-owned enterprise, Distributed management, Crisis management, International finance, Development economics, Financial statement analysis, Enterprise systems management, Managerial finance, Operations management for services, Fault, Configuration, Accounting, Performance, Security, Power management, Materials management:

Enterprise systems management Critical Criteria:

Use past Enterprise systems management strategies and look for lots of ideas.

– What are the key elements of your Enterprise systems management performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Will Enterprise systems management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Have the types of risks that may impact Enterprise systems management been identified and analyzed?

Hierarchical organization Critical Criteria:

Think carefully about Hierarchical organization projects and finalize the present value of growth of Hierarchical organization.

– Will Enterprise systems management deliverables need to be tested and, if so, by whom?

– Is there any existing Enterprise systems management governance structure?

Economic development Critical Criteria:

Have a session on Economic development leadership and work towards be a leading Economic development expert.

– What are our best practices for minimizing Enterprise systems management project risk, while demonstrating incremental value and quick wins throughout the Enterprise systems management project lifecycle?

– What are the disruptive Enterprise systems management technologies that enable our organization to radically change our business processes?

– How do we maintain Enterprise systems managements Integrity?

Knowledge economy Critical Criteria:

Analyze Knowledge economy goals and don’t overlook the obvious.

– What is the total cost related to deploying Enterprise systems management, including any consulting or professional services?

– In what ways are Enterprise systems management vendors and us interacting to ensure safe and effective use?

– Do several people in different organizational units assist with the Enterprise systems management process?

Public relations Critical Criteria:

Study Public relations projects and summarize a clear Public relations focus.

– If the single biggest influence in shaping consumers attitudes is community organizations, what are they and how can public relations help?

– What are your public relations problems and opportunities based on the product/program and consumer lifecycles?

– What are the problems, opportunities and anticipated issues that public relations can address?

– What do public relations professionals need to do to become excellent leaders?

– Do we all define Enterprise systems management in the same way?

– Do we have past Enterprise systems management Successes?

Performance management Critical Criteria:

Track Performance management quality and spearhead techniques for implementing Performance management.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– Who will be responsible for deciding whether Enterprise systems management goes ahead or not after the initial investigations?

– Think of your Enterprise systems management project. what are the main functions?

– What are current Enterprise systems management Paradigms?

– What does good Customer Service actually mean?

Financial accounting Critical Criteria:

Accommodate Financial accounting leadership and find the ideas you already have.

– Risk factors: what are the characteristics of Enterprise systems management that make it risky?

– What are the record-keeping requirements of Enterprise systems management activities?

– What business benefits will Enterprise systems management goals deliver if achieved?

Business statistics Critical Criteria:

Focus on Business statistics strategies and transcribe Business statistics as tomorrows backbone for success.

– What will be the consequences to the business (financial, reputation etc) if Enterprise systems management does not go ahead or fails to deliver the objectives?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Enterprise systems management?

Supply chain management Critical Criteria:

Check Supply chain management strategies and learn.

– How do supply chain management systems coordinate planning, production, and logistics with suppliers?

– Do the Enterprise systems management decisions we make today help people and the planet tomorrow?

– How will we insure seamless interoperability of Enterprise systems management moving forward?

– What makes cloud computing well suited for supply chain management applications?

– What is TESCM tax efficient supply chain management?

Marketing management Critical Criteria:

Confer over Marketing management engagements and perfect Marketing management conflict management.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Enterprise systems management processes?

– What potential environmental factors impact the Enterprise systems management effort?

– Have you identified your Enterprise systems management key performance indicators?

Office management Critical Criteria:

Illustrate Office management tactics and create Office management explanations for all managers.

– How can we incorporate support to ensure safe and effective use of Enterprise systems management into the services that we provide?

– How do we ensure that implementations of Enterprise systems management products are done in a way that ensures safety?

– What are our needs in relation to Enterprise systems management skills, labor, equipment, and markets?

Corporate finance Critical Criteria:

Reason over Corporate finance risks and inform on and uncover unspoken needs and breakthrough Corporate finance results.

– At what point will vulnerability assessments be performed once Enterprise systems management is put into production (e.g., ongoing Risk Management after implementation)?

– Who will be responsible for making the decisions to include or exclude requested changes once Enterprise systems management is underway?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Enterprise systems management?

Capacity management Critical Criteria:

Apply Capacity management visions and finalize specific methods for Capacity management acceptance.

– Application sizing is a technique used by capacity management. why is application sizing important?

Identity management Critical Criteria:

Infer Identity management adoptions and catalog Identity management activities.

– With so many identity management systems proposed, the big question is which one, if any, will provide the identity solution to become standard across the internet?

– Do we keep track of who the leading providers of identity management products and services are, and what are their key offerings, differentiators and strategies?

– How is the market for identity management evolving in new technologies, market trends and drivers, and user requirements?

– Did we develop our saas identity management solution in house or was it acquired from other vendors?

– Complement identity management and help desk solutions with closedloop import and export?

– Do you monitor the effectiveness of your Enterprise systems management activities?

– What is the security -life cycle identity management business case?

– What are the identity management facilities of the provider?

– What is a secure identity management infrastructure?

– What is identity management to us (idm)?

– How can identity management help?

– What about identity management?

Insider dealing Critical Criteria:

Participate in Insider dealing planning and balance specific methods for improving Insider dealing results.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Enterprise systems management process?

– Is Enterprise systems management Required?

Capital budgeting Critical Criteria:

Demonstrate Capital budgeting decisions and separate what are the business goals Capital budgeting is aiming to achieve.

– Distinguish between permanent working capital and temporary working capital. Why is the difference important to financial managers?

– What are the major differences between cash flow analyses for an expansion project and those for a replacement project?

– If the firm invests by choosing projects with the shortest payback period, which project would it invest in?

– What are the primary distinctions between foreign capital investments and domestic investments?

– Which investments does the firm accept if the cutoff payback period is three years?

– Using the discounted payback rule, should the firm invest in the new product?

– Should financing costs be considered when measuring a projects cash flows?

– Is the true rate of return greater than or less than the discount rate?

– How do we choose among the methods for evaluating capital investments?

– What tools may be used to evaluate capital budgeting projects?

– What are the six stages of the capital budgeting process?

– What are the three components of a firms credit policy?

– Why should we adopt a Enterprise systems management framework?

– What happens if the net cash flows are uneven?

– Do we need CAPM for capital budgeting?

– What is a projects net annual benefit?

– What is Internal Rate of Return (IRR)?

– What products should the firm sell?

– When are the NPV and IRR reliable?

– What is operating leverage?

Organization development Critical Criteria:

Scan Organization development planning and forecast involvement of future Organization development projects in development.

– What prevents me from making the changes I know will make me a more effective Enterprise systems management leader?

– Does the Enterprise systems management task fit the clients priorities?

– Have all basic functions of Enterprise systems management been defined?

Distributed Management Task Force Critical Criteria:

Align Distributed Management Task Force planning and do something to it.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Enterprise systems management. How do we gain traction?

Records management Critical Criteria:

Administer Records management visions and test out new things.

– Have records center personnel received training on the records management aspects of the Quality Assurance program?

– Is the Enterprise systems management organization completing tasks effectively and efficiently?

Organizational architecture Critical Criteria:

Pay attention to Organizational architecture outcomes and acquire concise Organizational architecture education.

– Consider your own Enterprise systems management project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– In a project to restructure Enterprise systems management outcomes, which stakeholders would you involve?

– What sources do you use to gather information for a Enterprise systems management study?

Communications management Critical Criteria:

Jump start Communications management failures and inform on and uncover unspoken needs and breakthrough Communications management results.

– What is the purpose of Enterprise systems management in relation to the mission?

– Is Supporting Enterprise systems management documentation required?

– How do we go about Securing Enterprise systems management?

Cash conversion cycle Critical Criteria:

Analyze Cash conversion cycle management and ask questions.

– Does Enterprise systems management analysis show the relationships among important Enterprise systems management factors?

Operational intelligence Critical Criteria:

Have a session on Operational intelligence planning and adjust implementation of Operational intelligence.

– Will new equipment/products be required to facilitate Enterprise systems management delivery for example is new software needed?

– How will you measure your Enterprise systems management effectiveness?

– Are we Assessing Enterprise systems management and Risk?

Earned value management Critical Criteria:

Think carefully about Earned value management adoptions and give examples utilizing a core of simple Earned value management skills.

– Is the scope of Enterprise systems management defined?

Business activity monitoring Critical Criteria:

Investigate Business activity monitoring planning and transcribe Business activity monitoring as tomorrows backbone for success.

– What new services of functionality will be implemented next with Enterprise systems management ?

– Why is Enterprise systems management important for you now?

Brand management Critical Criteria:

X-ray Brand management outcomes and report on setting up Brand management without losing ground.

– Which customers cant participate in our Enterprise systems management domain because they lack skills, wealth, or convenient access to existing solutions?

– Are assumptions made in Enterprise systems management stated explicitly?

Financial audit Critical Criteria:

Explore Financial audit tactics and define what our big hairy audacious Financial audit goal is.

IT infrastructure Critical Criteria:

Closely inspect IT infrastructure results and oversee IT infrastructure requirements.

– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?

– To what extent does management recognize Enterprise systems management as a tool to increase the results?

– What IT infrastructure do we have and what do we need to support the future organization needs?

– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?

– How to get alignment between business strategy and IT infrastructure?

– Are there recognized Enterprise systems management problems?

International economics Critical Criteria:

Graph International economics issues and grade techniques for implementing International economics controls.

Enterprise resource planning Critical Criteria:

Adapt Enterprise resource planning outcomes and report on the economics of relationships managing Enterprise resource planning and constraints.

Product management Critical Criteria:

Mine Product management visions and devise Product management key steps.

– A vital question in new product management is: how should the business most effectively invest its research and development (r&d) and new product resources?

– In marketplace businesses what is the optimal relationship between product management Category Management and marketing?

– What is the optimal relationship between Product Management Category Management and Marketing?

– What are the a best practices for Agile SCRUM Product Management?

Business process Critical Criteria:

Distinguish Business process visions and frame using storytelling to create more compelling Business process projects.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– Have senior executives clearly identified and explained concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative?

– To what extent will this product open up for subsequent add-on products, e.g. business process outsourcing services built on top of a program-as-a-service offering?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– What are the relationships with other business processes and are these necessary?

– Do changes in business processes fall under the scope of Change Management?

– What business process supports the entry and validation of the data?

– How do we improve business processes and how do we deliver on that?

– On what basis would you decide to redesign a business process?

– How will business process and behavioral change be managed?

– What/how are business processes defined?

– What is the business process?

Economic statistics Critical Criteria:

Experiment with Economic statistics projects and suggest using storytelling to create more compelling Economic statistics projects.

– How does the organization define, manage, and improve its Enterprise systems management processes?

Financial management Critical Criteria:

Investigate Financial management tactics and probe using an integrated framework to make sure Financial management is getting what it needs.

– How likely is the current Enterprise systems management plan to come in on schedule or on budget?

Incident management Critical Criteria:

Merge Incident management management and get answers.

– What are your results for key measures or indicators of the accomplishment of your Enterprise systems management strategy and action plans, including building and strengthening core competencies?

– Which processes other than incident management are involved in achieving a structural solution ?

– In which cases can CMDB be usefull in incident management?

– What is a primary goal of incident management?

Technology management Critical Criteria:

Do a round table on Technology management visions and integrate design thinking in Technology management innovation.

– In the case of a Enterprise systems management project, the criteria for the audit derive from implementation objectives. an audit of a Enterprise systems management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Enterprise systems management project is implemented as planned, and is it working?

– How to deal with Enterprise systems management Changes?

Organizational behavior Critical Criteria:

Differentiate Organizational behavior management and research ways can we become the Organizational behavior company that would put us out of business.

– Among the Enterprise systems management product and service cost to be estimated, which is considered hardest to estimate?

– Should organizational behavior management expand its content?

– How Do We Know What We Know about Organizational Behavior?

Accounting management Critical Criteria:

Apply Accounting management projects and get going.

– How do your measurements capture actionable Enterprise systems management information for use in exceeding your customers expectations and securing your customers engagement?

– Are there Enterprise systems management problems defined?

– What are our Enterprise systems management Processes?

Talent management Critical Criteria:

Categorize Talent management goals and define Talent management competency-based leadership.

– Why is it important to have senior management support for a Enterprise systems management project?

– Who will provide the final approval of Enterprise systems management deliverables?

– How much does it cost to set up an online learning management system?

Insolvency law Critical Criteria:

Revitalize Insolvency law strategies and gather Insolvency law models .

– Are there any disadvantages to implementing Enterprise systems management? There might be some that are less obvious?

– Does our organization need more Enterprise systems management education?

Software deployment Critical Criteria:

Deliberate over Software deployment governance and diversify by understanding risks and leveraging Software deployment.

– How do we manage Enterprise systems management Knowledge Management (KM)?

– What are the Essentials of Internal Enterprise systems management Management?

Systems Management Architecture for Server Hardware Critical Criteria:

Group Systems Management Architecture for Server Hardware strategies and mentor Systems Management Architecture for Server Hardware customer orientation.

Information technology Critical Criteria:

Closely inspect Information technology decisions and look in other fields.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– How does new information technology come to be applied and diffused among firms?

– Which individuals, teams or departments will be involved in Enterprise systems management?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

Software metering Critical Criteria:

Incorporate Software metering engagements and finalize the present value of growth of Software metering.

Systems management Critical Criteria:

Meet over Systems management planning and figure out ways to motivate other Systems management users.

– What are the Key enablers to make this Enterprise systems management move?

Market economy Critical Criteria:

Facilitate Market economy management and raise human resource and employment practices for Market economy.

– Is a Enterprise systems management Team Work effort in place?

Stock market Critical Criteria:

Distinguish Stock market leadership and report on setting up Stock market without losing ground.

– How to Secure Enterprise systems management?

Organizational patterns Critical Criteria:

Derive from Organizational patterns tactics and handle a jump-start course to Organizational patterns.

Change management Critical Criteria:

Closely inspect Change management tasks and look in other fields.

– The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– Do you have formalized processes for organizational change management within your organization?

– Meeting the challenge: are missed Enterprise systems management opportunities costing us money?

– In what scenarios should change management systems be introduced?

– What has been your most Challenging change management experience?

– What are the primary barriers to effective Change Management?

– When is Change Management used on a project at which level?

– Who are the leaders in a Change Management process?

Risk management Critical Criteria:

Have a round table over Risk management engagements and budget the knowledge transfer for any interested in Risk management.

– Does the company have equipment dependent on remote upgrades to firmware or software, or have plans to implement such systems?

– What performance goals do we adopt to ensure our ability to provide essential services while managing Cybersecurity risk?

– Do we know what information assets are most at risk to compromise or damage and what can happen to these assets?

– Is the organization updating critical Risk Management documents based on ongoing monitoring activities?

– How does the enterprise deal with negative outcomes, i.e., loss events or missed opportunities?

– Are there any threats or vulnerabilities in the environment? Has anything changed in production?

– How accurately and timely is the risk management log updated or reviewed?

– Where do organizations locate their Cybersecurity Risk Management programoffice?

– What further options might be available for responding to the risks?

– How will investment in ITRM be distributed in the next 12 months?

– Are regular risk assessments executed across all entities?

– Technology risk -is the project technically feasible?

– Does your company have a formal ITRM function?

– What can be done to reduce or eliminate risks?

– What will we do if something does go wrong?

– What threat is this space addressing?

– What are the companys top risks?

Working capital Critical Criteria:

Analyze Working capital issues and figure out ways to motivate other Working capital users.

– What are the barriers to increased Enterprise systems management production?

Operations management Critical Criteria:

Do a round table on Operations management strategies and customize techniques for implementing Operations management controls.

– What are the most important capabilities we consider when evaluating asset and Service Management providers?

– How do we know that any Enterprise systems management analysis is complete and comprehensive?

– Do we have a high level of process automation connecting our asset and Service Management?

– How can skill-level changes improve Enterprise systems management?

– Do you have a single view into it Service Management?

– Is our company developing its Human Resources?

Public economics Critical Criteria:

Start Public economics outcomes and diversify disclosure of information – dealing with confidential Public economics information.

– Think about the kind of project structure that would be appropriate for your Enterprise systems management project. should it be formal and complex, or can it be less formal and relatively simple?

– How important is Enterprise systems management to the user organizations mission?

– How can the value of Enterprise systems management be defined?

Business plan Critical Criteria:

Illustrate Business plan management and be persistent.

– Its important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?

– Does Enterprise systems management create potential expectations in other areas that need to be recognized and considered?

– Have Business Plans with your Critical Preferred Vendors?

– Do you need to develop a Human Resources manual?

– How do you plan to address Customer Service?

– Do we offer Superior Customer Service?

Application performance management Critical Criteria:

Focus on Application performance management engagements and arbitrate Application performance management techniques that enhance teamwork and productivity.

Financial institution Critical Criteria:

Start Financial institution tasks and separate what are the business goals Financial institution is aiming to achieve.

– Data segregation: will the financial institutions data share resources with data from other cloud clients?

– Has or will any financial institution extend you a line of credit?

– Why are financial institutions interested in DLTs?

– How can we improve Enterprise systems management?

Event correlation Critical Criteria:

Value Event correlation issues and do something to it.

– Where do ideas that reach policy makers and planners as proposals for Enterprise systems management strengthening and reform actually originate?

– Is there a Enterprise systems management Communication plan covering who needs to get what information when?

Constitutional documents Critical Criteria:

Use past Constitutional documents engagements and interpret which customers can’t participate in Constitutional documents because they lack skills.

– How do we make it meaningful in connecting Enterprise systems management with what users do day-to-day?

State-owned enterprise Critical Criteria:

Have a round table over State-owned enterprise engagements and find out.

– What are the long-term Enterprise systems management goals?

– What threat is Enterprise systems management addressing?

Distributed management Critical Criteria:

Trace Distributed management engagements and correct Distributed management management by competencies.

– Is Enterprise systems management dependent on the successful delivery of a current project?

Crisis management Critical Criteria:

Boost Crisis management tasks and find out.

– Is the crisis management team comprised of members from Human Resources?

– What is Effective Enterprise systems management?

International finance Critical Criteria:

Guide International finance adoptions and cater for concise International finance education.

– Does Enterprise systems management systematically track and analyze outcomes for accountability and quality improvement?

Development economics Critical Criteria:

Focus on Development economics leadership and probe Development economics strategic alliances.

– Think about the functions involved in your Enterprise systems management project. what processes flow from these functions?

Financial statement analysis Critical Criteria:

Investigate Financial statement analysis goals and point out improvements in Financial statement analysis.

– Does Enterprise systems management analysis isolate the fundamental causes of problems?

– How will you know that the Enterprise systems management project has been successful?

– Are accountability and ownership for Enterprise systems management clearly defined?

Enterprise systems management Critical Criteria:

Judge Enterprise systems management decisions and separate what are the business goals Enterprise systems management is aiming to achieve.

Managerial finance Critical Criteria:

Deliberate over Managerial finance risks and develop and take control of the Managerial finance initiative.

Operations management for services Critical Criteria:

Closely inspect Operations management for services decisions and spearhead techniques for implementing Operations management for services.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Enterprise systems management services/products?

Fault, Configuration, Accounting, Performance, Security Critical Criteria:

Conceptualize Fault, Configuration, Accounting, Performance, Security tactics and modify and define the unique characteristics of interactive Fault, Configuration, Accounting, Performance, Security projects.

– What knowledge, skills and characteristics mark a good Enterprise systems management project manager?

– How do we keep improving Enterprise systems management?

Power management Critical Criteria:

Analyze Power management risks and plan concise Power management education.

– What are the business goals Enterprise systems management is aiming to achieve?

Materials management Critical Criteria:

Revitalize Materials management management and drive action.

– Is maximizing Enterprise systems management protection the same as minimizing Enterprise systems management loss?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Enterprise systems management Self Assessment:

store.theartofservice.com/Enterprise-systems-management-Best-Practices-Guide/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Enterprise systems management External links:

Enterprise Systems Management Flashcards | Quizlet
quizlet.com/24280354/enterprise-systems-management-flash-cards

Hierarchical organization External links:

Hierarchical organization
A hierarchical organization is an organizational structure where every entity in the organization, except one, is subordinate to a single other entity. This arrangement is a form of a hierarchy. In an organization, the hierarchy usually consists of a singular/group of power at the top with subsequent levels of power beneath them.

Hierarchical Organization Flashcards | Quizlet
quizlet.com/18381416/hierarchical-organization-flash-cards

Hierarchical Organization of Life – Pearson
wps.prenhall.com/wps/media/objects/1108/1135370/1_2.html

Economic development External links:

Economic Development and Finance: Home
www.business.nd.gov

Department of Economic Development – Missouri
ded.mo.gov

Welcome to the New Mexico Economic Development …
gonm.biz

Knowledge economy External links:

Jobs Rock Hill | Knowledge Economy Jobs in Rock Hill, SC
jobsrockhill.com

Knowledge Economy Definition | Investopedia
investopedia.com/terms/k/knowledge-economy.asp

The Rise of the Knowledge Economy in Greater Palm …
www.palmspringslife.com/the-rise-of-the-knowledge-economy

Public relations External links:

Public Relations Job Titles and Descriptions – The Balance
www.thebalance.com/public-relations-job-titles-2061504

VocusPR – Cision Public Relations
us.vocuspr.com

Public Relations – Americas Job Exchange
www.americasjobexchange.com/job-descriptions/public-relations-jobs

Performance management External links:

Logistics Performance Management | Trax Technologies
www.traxtech.com

Bridge – Corporate LMS and Performance Management …
www.getbridge.com

Performance Management | Home | Performance Culture
performanceculture.com

Financial accounting External links:

Financial accounting is a specialized form of accounting that keeps track of transactions.
Reference: www.accountingcoach.com/financial-accounting/explanation

KRS CPAS | Financial Accounting Services | Paramus, NJ
krscpas.com

Financial Accounting quiz’s Flashcards | Quizlet
quizlet.com/11640510/financial-accounting-quizs-flash-cards

Business statistics External links:

DMR – Business Statistics and Fun Gadgets
expandedramblings.com

Turkey Business Statistics | Eatturkey.com
www.eatturkey.com/why-turkey/stats

Business Statistics key terms Flashcards | Quizlet
quizlet.com/51300880/business-statistics-key-terms-flash-cards

Supply chain management External links:

Department of Supply Chain Management | Eli Broad …
supplychain.broad.msu.edu

Marketing management External links:

CrossCap – Marketing Management Software
www.crosscap.com

Office management External links:

Office Management – AbeBooks
www.abebooks.com/book-search/title/office-management

Office Management – TitleHR
www.titlehr.com/office-management

Office Management
www.gsa.gov/acquisition/products-services/office-management

Corporate finance External links:

Corporate Finance- Chapter 7 Flashcards | Quizlet
quizlet.com/4370051/corporate-finance-chapter-7-flash-cards

Corporate finance (Book, 2013) [WorldCat.org]
www.worldcat.org/title/corporate-finance/oclc/789149025

Ally Corporate Finance | Ally Financial
www.ally.com/corporate-finance

Capacity management External links:

Capacity management review. (eJournal / eMagazine, …
www.worldcat.org/title/capacity-management-review/oclc/228609679

Capacity management primary goal is to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner.
Capacity management review. (eJournal / eMagazine, …

Identity management External links:

Colorado Department of Education Identity Management
cdeapps.cde.state.co.us/index.html

ISG – Identity Management System – Login
ims.upmc.com

Intrado Identity Management Self-Service :: Log In
ssm.intrado.com

Insider dealing External links:

Insider dealing legal definition of insider dealing
legal-dictionary.thefreedictionary.com/insider+dealing

3.6 Insider dealing puzzle Flashcards | Quizlet
quizlet.com/21687769/36-insider-dealing-puzzle-flash-cards

Former BlackRock manager given jail term for insider dealing
www.ft.com/content/26fe4fd4-c793-11e6-9043-7e34c07b46ef

Capital budgeting External links:

Capital budgeting (eBook, 2015) [WorldCat.org]
www.worldcat.org/title/capital-budgeting/oclc/902646033

[PPT]Capital Budgeting and Cost Analysis
www.csus.edu/indiv/m/mackeyjt/accy121/powerpoint/11ch21.ppt

Capital Budgeting Definition from Financial Times Lexicon
lexicon.ft.com/Term?term=capital-budgeting

Organization development External links:

National Center for Organization Development Home
www.va.gov/NCOD

What is Organization Development? – OD Network
www.odnetwork.org/?page=WhatIsOD

Distributed Management Task Force External links:

Distributed Management Task Force – encyclopedia …
en.citizendium.org/wiki/Distributed_Management_Task_Force

[PDF]DISTRIBUTED MANAGEMENT TASK FORCE
members.dmtf.org/education/technote_CIM.pdf

CiteSeerX — Distributed Management Task Force, Inc. …
citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.187.3283

Records management External links:

National Archives Records Management Information Page
www.archives.gov/records-mgmt

Title and Records Management | Loan Portfolio Servicing
loanportfolioservicing.com/portfolio/title-and-records-management

Records Management Policy | Policies & Procedures
policy.uconn.edu/2011/05/24/records-management-policy

Organizational architecture External links:

COSMIN Consulting Group An ORGANIZATIONAL ARCHITECTURE …
www.ecosmin.com/index.html

What Is Organizational Architecture? – Learn.org
learn.org/articles/What_is_Organizational_Architecture.html

Communications management External links:

[PDF]Communications Management Units
www.bop.gov/policy/progstat/5214_002.pdf

Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology.
Reference: en.wikipedia.org/wiki/Communications_management

Cass Communications Management – doxo
www.doxo.com/info/cass-communications-mgmt#!

Cash conversion cycle External links:

Cash Conversion Cycle (Operating Cycle) – Financial Analysis
www.readyratios.com/reference/asset/cash_conversion_cycle.html

Cash Conversion Cycle Essay – 2590 Words – StudyMode
www.studymode.com/essays/Cash-Conversion-Cycle-768506.html

Cash conversion cycle — AccountingTools
www.accountingtools.com/articles/cash-conversion-cycle.html

Operational intelligence External links:

Operational Intelligence Center Shift Supervisor -Simon
www.appone.com/MainInfoReq.asp?R_ID=1140241&fid=1&ssbgcolor=006FA1

Operational Intelligence Software Solutions | VizExplorer
www.vizexplorer.com

CIDNE – Operational Intelligence – ISS
www.issinc.com/cidne

Earned value management External links:

Earned Value Management | Learning Tree International
www.learningtree.com/courses/4623

Quiz & Worksheet – Earned Value Management | Study.com
study.com/academy/practice/quiz-worksheet-earned-value-management.html

Business activity monitoring External links:

What is Business Activity Monitoring? – Quora
www.quora.com/What-is-Business-Activity-Monitoring

KnowledgeSync – The Leader in Business Activity Monitoring
www.vineyardsoft.com/training-vids.php

KnowledgeSync – The Leader in Business Activity Monitoring
www.vineyardsoft.com/support_knowledgebase.php

Brand management External links:

RepEquity® | Digital Brand Management, Search …
www.repequity.com

BMP – Brand Management Professionals
www.bmpdirect.com

Our Brand Management Solution – MarketNow – …
www.data-source.com/our-solution-marketnow

Financial audit External links:

[PDF]November 2017 FINANCIAL AUDIT – TreasuryDirect
treasurydirect.gov/govt/reports/pd/feddebt/feddebt_ann2017.pdf

IT infrastructure External links:

Chef – Automate IT Infrastructure | Chef
www.chef.io/chef

Gartner IT Infrastructure, Operations Management & …
www.gartner.com/events-na/data-center/why-attend

It infrastructure
The term infrastructure in an information technology (IT) context refers to an enterprise’s entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support information technology services.

International economics External links:

international economics Flashcards | Quizlet
quizlet.com/277037/international-economics-flash-cards

Peterson Institute for International Economics – PIIE
piie.com

Enterprise resource planning External links:

Enterprise Resource Planning
www.enterpriseresourceplanning.com/index.html

Enterprise Resource Planning System | Hill International
visionapp.hillintl.com

What is ERP (Enterprise resource planning)? – NetSuite.com
www.netsuite.com/portal/resource/articles/erp/what-is-erp.shtml

Product management External links:

Master’s Program – Sports Product Management – …
sportsbusiness.uoregon.edu/spm/masters

Sequent Learning Networks – Product Management …
sequentlearning.com

Product Management with Product Charles: A …
productcharles.com

Business process External links:

What is business process? – Definition from WhatIs.com
searchcio.techtarget.com/definition/business-process

Business Process Management Jobs – CareerBuilder
www.careerbuilder.com/jobs-business-process-management

Canon Business Process Services
cbps.canon.com

Economic statistics External links:

Economic statistics (Journal, magazine, 2002) …
www.worldcat.org/title/economic-statistics/oclc/644354982

Business & Industry – Economic Statistics – US Census …
www.census.gov/econ/www/index.html

economic statistics | Hallmark Abstract LLC
www.hallmarkabstractllc.com/tag/economic-statistics

Financial management External links:

Financial Management Services :: Home
fms.iu.edu

Financial Education | Financial Advice | Financial Management
financialgenius.usbank.com

Incident management External links:

[PDF]Incident Management (IM) Working Group – FEMA.gov
www.fema.gov/pdf/emergency/nims/im-job-titles.pdf

Incident Management (IM) Working Group Job Titles | FEMA.gov
www.fema.gov/media-library/assets/documents/25931

Enterprise Incident Management
www.hhsapps.state.pa.us/eim

Technology management External links:

Share the Vision 2017 | UIUC Office of Technology Management
otm.illinois.edu/STV2017

Engineering and Technology Management
etm.wsu.edu

Organizational behavior External links:

Organizational Behavior – AbeBooks
www.abebooks.com/book-search/title/organizational-behavior

Organizational behavior (Book, 2005) [WorldCat.org]
www.worldcat.org/title/organizational-behavior/oclc/53231375

Journal of Organizational Behavior on JSTOR
www.jstor.org/journal/jorgabeha

Accounting management External links:

Trust Asset and Accounting Management System …
www.doi.gov/ost/Trust_IT/taams

Ledgersync: Accounting Management & Collection …
ledgersync.com

Talent management External links:

Snagajob – Talent Management System
hiring.snagajob.com/tms

U.S. Army Talent Management
talent.army.mil

VA Learning University – Talent Management System
www.tms.va.gov

Software deployment External links:

Software Deployment Jobs, Employment | Indeed.com
www.indeed.com/q-Software-Deployment-jobs.html

[PDF]Automating Software Deployment – New York University
cs.nyu.edu/media/publications/jai_benchiao.pdf

Information technology External links:

Umail | University Information Technology Services
umail.iu.edu

OHIO: Office of Information Technology |About Email
www.ohio.edu/oit/email

Rebelmail | UNLV Office of Information Technology (OIT)
rebelmail.unlv.edu

Software metering External links:

How to Create Software Metering Rules in Configuration Manager
technet.microsoft.com/en-us/library/gg712314.aspx

Software Metering – Configuration Manager | Microsoft Docs
docs.microsoft.com/en-us/sccm/develop/apps/software-metering

LicenseAnalyzer for Software Metering & IT Chargeback
openit.com/products/licenseanalyzer

Systems management External links:

Geographic Information Systems Management Office – …
gisgate.co.clark.nv.us/gismo/gismo.htm

Welcome to the Mail Systems Management Association
www.msmanational.org

Market economy External links:

What is a market economy? definition and meaning
www.investorwords.com/2971/market_economy.html

Market economy | Define Market economy at Dictionary.com
www.dictionary.com/browse/market-economy

Market Economy – Investopedia
www.investopedia.com/terms/m/marketeconomy.asp

Stock market External links:

Yahoo – Business Finance, Stock Market, Quotes, News
finance.yahoo.com

Stock market today: News, data and summary – MSN Money
www.msn.com/en-us/money/markets

Organizational patterns External links:

What organizational patterns describes the event that …
brainly.com/question/1233409

[PDF]Organizational Patterns of Paragraphs
www.stkate.edu/pdfs/organizational-patterns-of-paragraphs.pdf

Text Structure and Organizational Patterns Worksheets
www.englishworksheetsland.com/grade5/5structure.html

Change management External links:

DCCA Change Management
systemtracking.dcca.com

What is change management? – Definition from WhatIs.com
searchcio.techtarget.com/definition/change-management

CDT Releases Organizational Change Management and …
techblog.ca.gov/2017/09/ocm-bpr-framework-release

Risk management External links:

Celgene Risk Management
www.celgeneriskmanagement.com

Driver Risk Management Solutions | AlertDriving
www.alertdriving.com

Working capital External links:

Pango Financial – Retirement Plan Working Capital for …
www.pangofinancial.com

Small Business Loans and Working Capital Loans | CAN Capital
www.cancapital.com

What is working capital – Answers.com
www.answers.com/Q/What_is_working_capital

Operations management External links:

Operations management (Book, 2015) [WorldCat.org]
www.worldcat.org/title/operations-management/oclc/869140956

Public economics External links:

The Fed – Public Economics – United States dollar
www.federalreserve.gov/econres/public-economics-f.htm

Public Economics and Finance | NYU Wagner
wagner.nyu.edu/education/courses/public-economics-and-finance

Business plan External links:

Business Plan Templates
www.businessplantemplate.net

Finish Your Business Plan In One Day! | Growthink | …
www.growthink.com/products/bpt/pre-vsl/search

An Introduction to Business Plans – Entrepreneur
www.entrepreneur.com/article/38290

Application performance management External links:

Application Performance Management | TraceView
traceview.solarwinds.com

Application Performance Management | SolarWinds
www.solarwinds.com/topics/application-performance-management

Application Performance Management for Big Data – Unravel
unraveldata.com

Financial institution External links:

How To: Find Your Financial Institution (HTVR 25)
www.dmv.ca.gov/portal/dmv/detail/about/lob/lob_top

Event correlation External links:

Event correlation in Application Insights – Andrei Dzimchuk
dzimchuk.net/event-correlation-in-application-insights

Tenable Event Correlation – Whitepaper | Tenable™
www.tenable.com/whitepapers/tenable-event-correlation

IT Event Correlation & Alert Management • ScienceLogic
www.sciencelogic.com/product/event-management

Constitutional documents External links:

Gardiner: Constitutional Documents of the Puritan …
www.constitution.org/eng/conpur045.htm

Constitutional documents. (Book, 1969) [WorldCat.org]
www.worldcat.org/title/constitutional-documents/oclc/57834

PureCircle Shareholder and Constitutional Documents
purecircle.com/shareholder-and-constitutional-documents

State-owned enterprise External links:

state-owned enterprise – Wiktionary
en.wiktionary.org/wiki/state-owned_enterprise

State-owned enterprise reform (Book, 1998) [WorldCat.org]
www.worldcat.org/title/state-owned-enterprise-reform/oclc/40395306

Distributed management External links:

dmod.eu – Distributed Management of Data Laboratory …
www.zonwhois.com/www/dmod.eu.html

CiteSeerX — Distributed management by delegation
citeseer.ist.psu.edu/viewdoc/summary?doi=10.1.1.109.1971

Distributed Management – Internet Engineering Task Force
datatracker.ietf.org/doc/charter-ietf-disman

Crisis management External links:

AlertSense – Crisis Management and Collaboration Platform
alertsense.com

IS-870.A: Dams Sector: Crisis Management – FEMA
training.fema.gov/is/courseoverview.aspx?code=IS-870

International finance External links:

International Finance Institute – Home | Facebook
www.facebook.com/internationalfinanceinstitute

Join Our Team | The Institute of International Finance
www.iif.com/careers

[PDF]Institute of International Finance (IIF)
www.fsb.org/wp-content/uploads/c_131011r.pdf

Development economics External links:

CDE Conference 2017 – Center for Development Economics
cde.williams.edu/cde-conference-2017

Pacific Conference for Development Economics: Home
economics.ucr.edu/pacdev

Center for Development Economics
cde.williams.edu

Financial statement analysis External links:

[PDF]Introduction to Financial Statement Analysis
www.swlearning.com/ibc/albrecht9e/pdf/Albrecht9e_c05_202-253_low.pdf

Financial statement analysis Flashcards | Quizlet
quizlet.com/5034683/financial-statement-analysis-flash-cards

Enterprise systems management External links:

Enterprise Systems Management Flashcards | Quizlet
quizlet.com/24280354/enterprise-systems-management-flash-cards

Managerial finance External links:

Managerial Finance Test 1 Flashcards | Quizlet
quizlet.com/61658105/managerial-finance-test-1-flash-cards

[PDF]INTRODUCTION TO MANAGERIAL FINANCE – …
sbesley.myweb.usf.edu/FIN3403/notes/intro.pdf

What is MANAGERIAL FINANCE – Black’s Law Dictionary
thelawdictionary.org/managerial-finance

Power management External links:

Lenovo Power Management Driver for Windows 10 (32 …
support.lenovo.com/us/en/downloads/ds032258

Power Innovations International | Power Management …
powerinnovations.com

Follow the Charge – power management solutions from Eaton
www.eaton.com/FTC

Materials management External links:

Materials Management Jobs, Employment | Indeed.com
www.indeed.com/q-Materials-Management-jobs.html

Tompkins County | Recycling and Materials Management
recycletompkins.org

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