The primary duty of the change advisory board is to authorize the requests for changes and making further evaluations on the requests when it is… Read More »Change Advisory Board: Which ITIL process will approve the implementation of corrective measures?
Successfully aligning customer demand and business needs with technology services offers organizations a unique opportunity to enhance efficiency, improve productivity, and increase value. Problem The… Read More »eTOM: How can financial management provide visibility and control over value creation?
CMDB tools now add a visualization layer, but in many cases, charge extra for the feature. Trigger To make information across your enterprise readily available… Read More »CMDB Tool: Does the vendor offer ITIL and best-practices training as well as software training?
IT Service Continuity Management: Does the present ITIL version provide effective mechanisms for risk management?
Operational risk management is supported and enabled by the disciplines of security, business continuity, and some aspects of IT operations, api management is the process… Read More »IT Service Continuity Management: Does the present ITIL version provide effective mechanisms for risk management?
Change Advisory Board: Is resolution dependent on software releases, vendor availability, or other outside time frames?
Whenever a software development project is modified, the entire software system including interfaces to other applications or systems should be tested to determine the full… Read More »Change Advisory Board: Is resolution dependent on software releases, vendor availability, or other outside time frames?
Efficient, clear and effective business processes are critical to delivering innovative services quickly, at the least possible cost. Require You use data gathered from tracking… Read More »eTOM: Who should be allowed to access it?
Operational Readiness Review: What is the rate and impact of staff turnover, and are staff replacement policies currently effective?
Review data to determine effective actions and progress, and refine the operational plan as needed. Overall Activities The change management process is the sequence of… Read More »Operational Readiness Review: What is the rate and impact of staff turnover, and are staff replacement policies currently effective?
Management should inform the board of all material new activities, including due diligence findings and plans that clearly articulate and appropriately manage risks and returns,… Read More »Change Advisory Board: Which activities is performed by application management?
You know that from activation to billing, offering the optimum customer experience will help you to stand out from the crowd and secure business objectives,… Read More »Operations Management: Is immediate resolution/remediation possible?
It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?