Incident management in ITIL terms is about restoring service, and the key metric is how quickly service can be restored. More than that, configuration management database (CMDB) software allows organizations to track IT assets and see how akin assets are related to one another.
Through the effective use of configuration management and a configuration management database (CMDB), you can track every IT component (called a configuration item by ITIL) in your IT ecosystem, and view the relationships between assets, applications, business services, people, and anything else you wish to track and manage related to configuration items, a cmdb allows an it organization to track and manage all hardware and software assets comprising their network and manage the location and configuration of each asset as well as the dependencies and relationships between assets. And also, technical professionals are often asked to help improve change management to avoid excessive downtime and deliver governance.
Process standpoint, itil remains strong in it operations teams and is assisting it organizations in managing problem, change, and incident management processes, among other areas, infrastructure management—focused on processes and management tools, to managing the lifecycle model from service strategy, service design, to continuous service improvement, ordinarily, the ability of these suites to enable easy linking between incident, service request, problem and change records with each other and with records of configuration items from the CMDB, can be a great advantage.
CMDB Tool hope is that it will have to become what the CMDB has been for more than a decade, which is the pedestal upon which all other ITIL processes depend, at core is usually a workflow management system for handling incidents, service requests, problems and changes. In conclusion, cmdbs are important in IT decision making, allowing users to identify dependencies among processes, people, applications and IT infrastructure to find opportunities for change, faster resolution of incidents fewer errors and more.
Reconciliation, normalization, synchronization jobs, and data integrations from discovery tools that ingest data into the CMDB, using itil best practices and cmdb tools, change management can be applied to business processes and applications in order to avoid service outages. As a matter of fact, if you consider a service, it will have several revisions and releases throughout its lifecycle due to new requests or due to fixes for the encountered problems.
Understanding the terminology, concepts and best practices associated with a CMDB as expressed in ITIL is the key to its successful implementation and maintenance, cmdb actually helps your organization to understand the relationships between akin components and track configuration, for example, recognizing the boundaries of the various systems that participate in the overall solution is an important part of achieving the overall solution.
And you agree that the need for a CMDB tool will depend on your business justification for the investment, itil provides guidance and best practices for handling changes to an it environment for the purpose of reducing risk associated with it configuration changes. In the first place, itsm offers visibility, accessibility, speed, quality and replicability for all areas of the infrastructure. As well as optimized and automated management of it environments.
Beyond the scope of asset discovery and tracking, the CMDB is integrated with service desk functions and is part of IT service management and change management, also, you will get the mandate to take the final decisions related to CMDB related processes and related tool implementations as well as operations and continuous improvements of the services.
Want to check how your CMDB Tool Processes are performing? You don’t know what you don’t know. Find out with our CMDB Tool Self Assessment Toolkit: