eTOM: Who should be allowed to access it?

Efficient, clear and effective business processes are critical to delivering innovative services quickly, at the least possible cost.


You use data gathered from tracking to understand user behavior and to help you improve the website.


It provides a top-down hierarchical approach of business processes across the entire organization.


ITIL supports organizations and individuals to gain optimal value from IT and digital services.


Want to check how your eTOM Processes are performing? You don’t know what you don’t know. Find out with our eTOM Self Assessment Toolkit: