The key to a successful application is a process mindset, expertise in the techniques and tools that will have to be used, and clearly defined… Read More »eTOM: How does a typical Six Sigma project work?
Structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results, the… Read More »ITSM: What are the operational needs related to ITSM framework and how to improve ITSM efficiency?
Your organizational structure of your organization is an essential element within your organization plan because it provides a basis from which to project operating expenses,… Read More »eTOM: How frequently is the activity performed within a period or business cycle?
Significant impact on cloud service providers that process personal data (CSP processors), customer service is the provision of service to customers before, during and after… Read More »eTOM: What are the service objects and service processes under consideration?
Managed Service Provider: Do you consider Managed Service Providers for people, ITIL for process and Cloud Computing for technology to work as standalone solutions to business problems?
Akin process are oftentimes the advantage that one service provider has over another, it permits you to leverage existing service enablement, and create new services,… Read More »Managed Service Provider: Do you consider Managed Service Providers for people, ITIL for process and Cloud Computing for technology to work as standalone solutions to business problems?
Servicenow itsm aligns with itil standards to manage access and availability of services, fulfill service requests, and streamline service continuity, itsm positions it services as… Read More »IT Service Continuity Management: Which is the correct combination of concepts and ITIL processes?
Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
As you roll out new digital services, the customer data you hold will grow to include all manner of different information on preferences, habits and… Read More »IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
How you respond will determine whether the customer shares on social media how terrible your customer service is or will remain loyal to your organization,… Read More »eTOM: Which process is responsible for providing the rights to use an IT service?
Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?
Mandatory data breach notification commonly refers to a legal requirement to provide notice to affected individuals and the relevant regulator when certain kinds of security… Read More »Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?