Successfully aligning customer demand and business needs with technology services offers organizations a unique opportunity to enhance efficiency, improve productivity, and increase value. Problem The… Read More »eTOM: How can financial management provide visibility and control over value creation?
You know that from activation to billing, offering the optimum customer experience will help you to stand out from the crowd and secure business objectives,… Read More »Operations Management: Is immediate resolution/remediation possible?
Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
Operations across the spectrum of conflict and the information needed by senior leaders to make strategic and operational-level decisions, developed during the planning process has… Read More »Operational Readiness Review: Who is going to review the change when it has been implemented?
Service Transition: What guidance does ITIL give on the frequency of production of service reporting?
The service catalog is at the core of IT service delivery and contains a centralized list of services from the IT service portfolio (the service… Read More »Service Transition: What guidance does ITIL give on the frequency of production of service reporting?
In smaller organizations, it systems are usually well understood and it is relatively easy to buy your way out of trouble by purchasing additional hardware… Read More »Capacity Management: What constitutes success in any ITIL endeavor?
IT Service Desk: Which itil process is responsible for creating the cost agreements for extra support of the service desk?
Provide it service and support without the cost and complexity of traditional itsm solutions. Focused Desk Responsible for day-to-day management of the ITIL service design… Read More »IT Service Desk: Which itil process is responsible for creating the cost agreements for extra support of the service desk?
If the service goes out you are fully dependent upon a provider to diagnose and fix the problem. Common Transition The transition to new ownership… Read More »Service Transition: How many generations of data must be retained?