Servicenow itsm aligns with itil standards to manage access and availability of services, fulfill service requests, and streamline service continuity, itsm positions it services as… Read More »IT Service Continuity Management: Which is the correct combination of concepts and ITIL processes?
IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
As you roll out new digital services, the customer data you hold will grow to include all manner of different information on preferences, habits and… Read More »IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
Through event management and correlation, you can consolidate IT event management activities into a single pane of glass that reduces duplication of effort, allows quick… Read More »Service Transition: How could ITIL and effective service management help you to realise benefits?
IT Service Continuity Management focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest… Read More »IT Service Continuity Management: What is the requirement for Disaster Recovery?
Akin are always high priority and warrant immediate response by the service desk and often escalation staff, it may ensure that the cause of incidents… Read More »Service Transition: What is the ITIL guidance relating to the closure of resolved incidents?