It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?
According to itil solution methodology, the service desk is an element of the overall service management structure that serves as a single point of contact… Read More »IT Service Desk: Which are structures that should be considered when planning the Service Desk?
Your organization finally decided to leave your homegrown help desk system and purchase a professional system, normally, the help desks handle requests by using help… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?
Provide it service and support without the cost and complexity of traditional itsm solutions. Focused Desk Responsible for day-to-day management of the ITIL service design… Read More »IT Service Desk: Which itil process is responsible for creating the cost agreements for extra support of the service desk?