CMDB tools now add a visualization layer, but in many cases, charge extra for the feature. Trigger To make information across your enterprise readily available… Read More »CMDB Tool: Does the vendor offer ITIL and best-practices training as well as software training?
Incident management in ITIL terms is about restoring service, and the key metric is how quickly service can be restored. More than that, configuration management… Read More »CMDB Tool: How does ITIL relate to the CMDB?
ServiceNow: How are successful IT organizations practically approaching IT Service Management implementation?
As your organization-level construct, likewise, perhaps your organization has already recognized the value of the knowledge that it has spent its hard-earned capital to obtain.… Read More »ServiceNow: How are successful IT organizations practically approaching IT Service Management implementation?