The change management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of… Read More »Service Transition: Which are types of service defined in ITIL?
Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate, some people are just curious what business is worth,… Read More »eTOM: How do you truly create value for your customers?
Technology can be a very valuable tool for business owners trying to streamline businesses and increase productivity and to make lives easier, customer-centricity is a… Read More »eTOM: What are the implications of the technology encounter to the customer?
Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later,… Read More »eTOM: How is source code controlled across environments?
Part of your roles included managing vendor contracts and delivery services, customer support, service level agreements and managing high severity outages while reporting on root… Read More »eTOM: Are service level achievements improving?
Your business case must score high in credibility, accuracy, and practical value, or start a frequent buyer program, with incremental rewards each time a customer… Read More »eTOM: Why should a client buy corresponding services from you?
eTOM: What is the demand for the products/ services and are corresponding reflected in your service portfolio?
As before, you should be able to trust your deliveries of products and services, your customer service and willingness to cooperate in the future, you… Read More »eTOM: What is the demand for the products/ services and are corresponding reflected in your service portfolio?
Here are just a few things that your gross profit margin or net profit margin can tell you about your business. The gross margin ratio… Read More »eTOM: What is your gross profit margin ratio really saying?
If your organization are to provide company-owned smartphones to every employee, that would cost thousands of dollars to obtain new smartphones of the same type… Read More »eTOM: How do you support organization-owned mobile devices/platforms?
Some of the key areas of focus will have to be helping prioritize high value features, exploring new reporting capabilities to drive store execution,… Read More »eTOM: What process areas support prioritization within your product?