There is no minimum or maximum contract, providing you with complete flexibility and allowing you to adjust the rental period based on your individual requirements,… Read More »eTOM: Does it address a short-term or a long-term need?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
Change the measurement systems, reward, and recognition systems to measure and reward the accomplishment of the new expectations established through the strategic planning process, if… Read More »eTOM: Will the new systems work properly when implemented?
There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using… Read More »eTOM: How well does your Service Operation department deliver services?
As an independent, nonprofit media organization, make sure your recovery process is auditable—after a disaster recovery, make sure you can show who had access to… Read More »eTOM: Do you execute backup and recovery or only assist?