functions

IT Service Desk: Can the system be recovered, or does it need to be replaced?

by itil
June 3, 2020

It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?

IT Operational Level Agreement: Which are key ITIL characteristics that contribute to its success?

by itil
May 9, 2020

Critical component for success is having personnel skilled in ITIL implementations support the gathering of operations stakeholder requirements for all service support areas, the operational… Read More »IT Operational Level Agreement: Which are key ITIL characteristics that contribute to its success?