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      IT Service Desk: Can the system be recovered, or does it need to be replaced?

      • by itil
      • June 3, 2020

      It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?

      IT Operational Level Agreement: Which are key ITIL characteristics that contribute to its success?

      • by itil
      • May 9, 2020

      Critical component for success is having personnel skilled in ITIL implementations support the gathering of operations stakeholder requirements for all service support areas, the operational… Read More »IT Operational Level Agreement: Which are key ITIL characteristics that contribute to its success?

      Recent Posts

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      • CMDB Tool: Does the vendor offer ITIL and best-practices training as well as software training?
      • IT Service Continuity Management: Does the present ITIL version provide effective mechanisms for risk management?
      • Change Advisory Board: Is resolution dependent on software releases, vendor availability, or other outside time frames?

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