Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate, some people are just curious what business is worth,… Read More »eTOM: How do you truly create value for your customers?
Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?
Mandatory data breach notification commonly refers to a legal requirement to provide notice to affected individuals and the relevant regulator when certain kinds of security… Read More »Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?
Technology can be a very valuable tool for business owners trying to streamline businesses and increase productivity and to make lives easier, customer-centricity is a… Read More »eTOM: What are the implications of the technology encounter to the customer?
Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later,… Read More »eTOM: How is source code controlled across environments?
The data recording method selected is best determined by what the behavior looks like (topography), the frequency of the behavior, and the time and effort… Read More »eTOM: What is the functionality of tasks inside an incident or request?
Data usage controls may be simple at the beginning of a DLP initiative, effective resolution and management of a conflict requires clear communication and a… Read More »eTOM: Does the existing user support channels ensure effective communication with user communities?
Which process is responsible for controlling, recording and reporting on the relationships between components, hierarchical storage greatly reduces the size and space needed to store… Read More »eTOM: Which process is responsible for recording relationships between service components?