The core principle of the model is to recognize revenue when control of the goods or services transfers to the customer, as opposed to recognizing… Read More »eTOM: What it core services are required by the core business services?
To address information risk, breach or data leakage across third parties, organizations should adopt robust, scalable and repeatable processes – obtaining assurance proportionate to the… Read More »eTOM: Are responsibilities for risk management embedded in your organization?
Therefore, determining the appropriate SLA structure is one of the main activities of the service level management process, at the core of the developed and… Read More »eTOM: Are service level achievements improving?
The data recording method selected is best determined by what the behavior looks like (topography), the frequency of the behavior, and the time and effort… Read More »eTOM: What is the functionality of tasks inside an incident or request?
Part of your roles included managing vendor contracts and delivery services, customer support, service level agreements and managing high severity outages while reporting on root… Read More »eTOM: Are service level achievements improving?
Your business case must score high in credibility, accuracy, and practical value, or start a frequent buyer program, with incremental rewards each time a customer… Read More »eTOM: Why should a client buy corresponding services from you?
Numerous mechanisms exist for sharing research results, including technical reports, fact sheets, but capturing the core of the research project while offering tangible next steps… Read More »Operational Readiness Review: How formal and robust does the communication plan need to be?
Addressing privacy and security in digital development involves careful consideration of which data are collected and how data are acquired, used, stored and shared, support… Read More »eTOM: Which operating platform does your organization currently use?
Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
If something goes wrong during implementation, your key stakeholders should be present to make decisions to minimize impact, develop a change management strategy based on… Read More »Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
eTOM: What is the demand for the products/ services and are corresponding reflected in your service portfolio?
As before, you should be able to trust your deliveries of products and services, your customer service and willingness to cooperate in the future, you… Read More »eTOM: What is the demand for the products/ services and are corresponding reflected in your service portfolio?