You know that from activation to billing, offering the optimum customer experience will help you to stand out from the crowd and secure business objectives,… Read More »Operations Management: Is immediate resolution/remediation possible?
There is no minimum or maximum contract, providing you with complete flexibility and allowing you to adjust the rental period based on your individual requirements,… Read More »eTOM: Does it address a short-term or a long-term need?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
Change the measurement systems, reward, and recognition systems to measure and reward the accomplishment of the new expectations established through the strategic planning process, if… Read More »eTOM: Will the new systems work properly when implemented?
There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using… Read More »eTOM: How well does your Service Operation department deliver services?
According to itil solution methodology, the service desk is an element of the overall service management structure that serves as a single point of contact… Read More »IT Service Desk: Which are structures that should be considered when planning the Service Desk?
As an independent, nonprofit media organization, make sure your recovery process is auditable—after a disaster recovery, make sure you can show who had access to… Read More »eTOM: Do you execute backup and recovery or only assist?
When disagreements between groups arise, tensions rise and service-level agreements (SLAs) sometimes go unmet, a service level agreement typically defines the service to be rendered,… Read More »Service Level Agreements: Do you meet the service level targets?
Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later,… Read More »eTOM: How is source code controlled across environments?
The core principle of the model is to recognize revenue when control of the goods or services transfers to the customer, as opposed to recognizing… Read More »eTOM: What it core services are required by the core business services?