It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?
Service Transition: Does problem management depend entirely on having a mature incident management process in place?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »Service Transition: Does problem management depend entirely on having a mature incident management process in place?
The change management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of… Read More »Service Transition: Which are types of service defined in ITIL?
Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate, some people are just curious what business is worth,… Read More »eTOM: How do you truly create value for your customers?
Technology can be a very valuable tool for business owners trying to streamline businesses and increase productivity and to make lives easier, customer-centricity is a… Read More »eTOM: What are the implications of the technology encounter to the customer?
Part of your roles included managing vendor contracts and delivery services, customer support, service level agreements and managing high severity outages while reporting on root… Read More »eTOM: Are service level achievements improving?
Your service portfolios are in the areas of service desk, desktop, system administration, data center operations, network operation center and network infrastructure, noc (network operations… Read More »Network Operations Center: Does the NOC follow ITIL standards?
Here are just a few things that your gross profit margin or net profit margin can tell you about your business. The gross margin ratio… Read More »eTOM: What is your gross profit margin ratio really saying?
In the event of an active incident, organization management has the authority to decide whether to continue collecting evidence or to restrict physical and logical… Read More »Incident Management: Can the incident cause direct loss of revenue?
No, you will need to assure that people with the right vision on change and the right leadership skills, are being given the authority by… Read More »Change Advisory Board: Are you about to implement Configuration Management?