Successfully aligning customer demand and business needs with technology services offers organizations a unique opportunity to enhance efficiency, improve productivity, and increase value. Problem The… Read More »eTOM: How can financial management provide visibility and control over value creation?
Efficient, clear and effective business processes are critical to delivering innovative services quickly, at the least possible cost. Require You use data gathered from tracking… Read More »eTOM: Who should be allowed to access it?
By introducing yourself to the customer and using your name as well as showing your face, you create a far more relatable customer service experience,… Read More »Service Transition: What sort of feedback has been received from the user / customer?
The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of… Read More »Incident Management: What is the risk of the problem causing additional incidents?
Through event management and correlation, you can consolidate IT event management activities into a single pane of glass that reduces duplication of effort, allows quick… Read More »Service Transition: How could ITIL and effective service management help you to realise benefits?
Quality aftermarket replacement parts, helpful customer service, top-notch technical staff, and next-day parts delivery makes getting the parts you need affordable, quick, and easy, go… Read More »IT&T Operating Model Design: Is operations management the only function that performs monitoring?