Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
There is no minimum or maximum contract, providing you with complete flexibility and allowing you to adjust the rental period based on your individual requirements,… Read More »eTOM: Does it address a short-term or a long-term need?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
As an independent, nonprofit media organization, make sure your recovery process is auditable—after a disaster recovery, make sure you can show who had access to… Read More »eTOM: Do you execute backup and recovery or only assist?
How you respond will determine whether the customer shares on social media how terrible your customer service is or will remain loyal to your organization,… Read More »eTOM: Which process is responsible for providing the rights to use an IT service?
Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate, some people are just curious what business is worth,… Read More »eTOM: How do you truly create value for your customers?
Technology can be a very valuable tool for business owners trying to streamline businesses and increase productivity and to make lives easier, customer-centricity is a… Read More »eTOM: What are the implications of the technology encounter to the customer?
Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later,… Read More »eTOM: How is source code controlled across environments?
The data recording method selected is best determined by what the behavior looks like (topography), the frequency of the behavior, and the time and effort… Read More »eTOM: What is the functionality of tasks inside an incident or request?
Part of your roles included managing vendor contracts and delivery services, customer support, service level agreements and managing high severity outages while reporting on root… Read More »eTOM: Are service level achievements improving?