It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?
Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?
Mandatory data breach notification commonly refers to a legal requirement to provide notice to affected individuals and the relevant regulator when certain kinds of security… Read More »Change Impact Analysis: What impact could heightened physical security controls have on the teams responses to incidents?
Your service portfolios are in the areas of service desk, desktop, system administration, data center operations, network operation center and network infrastructure, noc (network operations… Read More »Network Operations Center: Does the NOC follow ITIL standards?
Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
If something goes wrong during implementation, your key stakeholders should be present to make decisions to minimize impact, develop a change management strategy based on… Read More »Change Advisory Board: How do you to use the change process to facilitate the Service Catalog Management process?
Changes to development, staging and test environments are also in scope as a way to share information and manage any overlap that may arise. Testing… Read More »Change Advisory Board: Does the service design cope with change?
It will involve collaboration across all levels of management as it relates to oversight, enforcement and improvements to your change management processes, furthermore, very high… Read More »Change Advisory Board: What will the new or changed service deliver?
ETOM provides a living operating model, a common language and a single reference so people across your enterprise can work together to plan, model, test… Read More »eTOM: Does your enterprises IT support the business?
As businesses grow, adapt, become more flexible, integrate new technologies, acquire other existing businesses, current business processes can become fractured, inconsistent, and perform poorly, your… Read More »eTOM: What it services and technologies are needed to perform the service?
Net profit is what is left after all the costs of your organization have been taken from its sales revenue, the systems that you implement… Read More »eTOM: What is your gross profit margin really saying?
Raid is an acronym which should be at the forefront of your mind if you are a project manager or a program manager. Formal Event… Read More »eTOM: How many problems have a status of resolved and closed?