Successfully aligning customer demand and business needs with technology services offers organizations a unique opportunity to enhance efficiency, improve productivity, and increase value. Problem The… Read More »eTOM: How can financial management provide visibility and control over value creation?
IT Service Continuity Management: Does the present ITIL version provide effective mechanisms for risk management?
Operational risk management is supported and enabled by the disciplines of security, business continuity, and some aspects of IT operations, api management is the process… Read More »IT Service Continuity Management: Does the present ITIL version provide effective mechanisms for risk management?
Efficient, clear and effective business processes are critical to delivering innovative services quickly, at the least possible cost. Require You use data gathered from tracking… Read More »eTOM: Who should be allowed to access it?
Operational Readiness Review: What is the rate and impact of staff turnover, and are staff replacement policies currently effective?
Review data to determine effective actions and progress, and refine the operational plan as needed. Overall Activities The change management process is the sequence of… Read More »Operational Readiness Review: What is the rate and impact of staff turnover, and are staff replacement policies currently effective?
It takes less than a minute to register a new SLA for a customer, finally, the service desk should check that the incident is fully… Read More »IT Service Desk: Can the system be recovered, or does it need to be replaced?
Service Transition: Do you know if dependencies between process outcomes are identified and understood?
After you prioritize your tasks and look at your estimates, cut the remaining tasks from your list, and focus on the priorities that you know… Read More »Service Transition: Do you know if dependencies between process outcomes are identified and understood?
The key to a successful application is a process mindset, expertise in the techniques and tools that will have to be used, and clearly defined… Read More »eTOM: How does a typical Six Sigma project work?
Use of sales personnel, communication of competitive advantage, branding, advertising, customer service etc, your products allow small businesses to engage consumers with integrated mail and… Read More »Service Transition: How does the customer use your services?
Structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results, the… Read More »ITSM: What are the operational needs related to ITSM framework and how to improve ITSM efficiency?
There is no doubt that in the absence of value-added components virtually any product or service can be driven down to the most bottom line,… Read More »Service Transition: How many incidents do you experience within your infrastructure?