CMDB tools now add a visualization layer, but in many cases, charge extra for the feature. Trigger To make information across your enterprise readily available… Read More »CMDB Tool: Does the vendor offer ITIL and best-practices training as well as software training?
Structured approach to service management also brings IT into alignment with business goals, standardizing the delivery of services based on budgets, resources, and results, the… Read More »ITSM: What are the operational needs related to ITSM framework and how to improve ITSM efficiency?
ServiceNow: How are successful IT organizations practically approaching IT Service Management implementation?
As your organization-level construct, likewise, perhaps your organization has already recognized the value of the knowledge that it has spent its hard-earned capital to obtain.… Read More »ServiceNow: How are successful IT organizations practically approaching IT Service Management implementation?