Process auditing provides added value by evaluating how processes flow, controls and risks and the achievement of objectives, its objectives are to obtain a clearer… Read More »Benchmarking: Why does your organization need to do process benchmarking?
Your organizational structure of your organization is an essential element within your organization plan because it provides a basis from which to project operating expenses,… Read More »eTOM: How frequently is the activity performed within a period or business cycle?
Significant impact on cloud service providers that process personal data (CSP processors), customer service is the provision of service to customers before, during and after… Read More »eTOM: What are the service objects and service processes under consideration?
Inventory management, or inventory control, is an attempt to balance inventory needs and requirements with the need to minimize costs resulting from obtaining and holding… Read More »eTOM: Can a customer decrease costs by using less of the service?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
Change the measurement systems, reward, and recognition systems to measure and reward the accomplishment of the new expectations established through the strategic planning process, if… Read More »eTOM: Will the new systems work properly when implemented?
There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using… Read More »eTOM: How well does your Service Operation department deliver services?
As an independent, nonprofit media organization, make sure your recovery process is auditable—after a disaster recovery, make sure you can show who had access to… Read More »eTOM: Do you execute backup and recovery or only assist?
Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate, some people are just curious what business is worth,… Read More »eTOM: How do you truly create value for your customers?
Technology can be a very valuable tool for business owners trying to streamline businesses and increase productivity and to make lives easier, customer-centricity is a… Read More »eTOM: What are the implications of the technology encounter to the customer?