The key to a successful application is a process mindset, expertise in the techniques and tools that will have to be used, and clearly defined… Read More »eTOM: How does a typical Six Sigma project work?
Your organizational structure of your organization is an essential element within your organization plan because it provides a basis from which to project operating expenses,… Read More »eTOM: How frequently is the activity performed within a period or business cycle?
Significant impact on cloud service providers that process personal data (CSP processors), customer service is the provision of service to customers before, during and after… Read More »eTOM: What are the service objects and service processes under consideration?
IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
As you roll out new digital services, the customer data you hold will grow to include all manner of different information on preferences, habits and… Read More »IT Service Continuity Management: How do you design for availability, capacity and continuity of services?
However, a service can be consumed the moment it is offered and cannot be stored for future use, product-as-a-service (PaaS) is a circular economy business… Read More »eTOM: Is the service provider vulnerable to substitution?
Change the measurement systems, reward, and recognition systems to measure and reward the accomplishment of the new expectations established through the strategic planning process, if… Read More »eTOM: Will the new systems work properly when implemented?
There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using… Read More »eTOM: How well does your Service Operation department deliver services?
As an independent, nonprofit media organization, make sure your recovery process is auditable—after a disaster recovery, make sure you can show who had access to… Read More »eTOM: Do you execute backup and recovery or only assist?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »IT Service Continuity Management: What are the benefits of ITIL process improvements?
IT Service Continuity Management focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest… Read More »IT Service Continuity Management: What is the requirement for Disaster Recovery?