There is no doubt that in the absence of value-added components virtually any product or service can be driven down to the most bottom line,… Read More »Service Transition: How many incidents do you experience within your infrastructure?
By introducing yourself to the customer and using your name as well as showing your face, you create a far more relatable customer service experience,… Read More »Service Transition: What sort of feedback has been received from the user / customer?
Few organizations have adopted ITIL fully, and have rather integrated pieces of it with other, internal service management processes that function better than what is… Read More »Service Transition: Which is a reason your organization might want to adopt ITIL best practices?
Service Transition: How does the system of feature react when pushed beyond its performance and capacity limits?
Performance testing is the testing to assess the speed and effectiveness of the system and to make sure it is generating results within a specified… Read More »Service Transition: How does the system of feature react when pushed beyond its performance and capacity limits?
The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of… Read More »Incident Management: What is the risk of the problem causing additional incidents?
Service Transition enables a service provider to consistently outperform competitive alternatives over time, across business cycles, industry disruptions and changes in leadership, learning how to… Read More »Service Transition: Which principles is fundamental to Service Transition?
Through event management and correlation, you can consolidate IT event management activities into a single pane of glass that reduces duplication of effort, allows quick… Read More »Service Transition: How could ITIL and effective service management help you to realise benefits?
Quality aftermarket replacement parts, helpful customer service, top-notch technical staff, and next-day parts delivery makes getting the parts you need affordable, quick, and easy, go… Read More »IT&T Operating Model Design: Is operations management the only function that performs monitoring?