CMDB tools now add a visualization layer, but in many cases, charge extra for the feature. Trigger To make information across your enterprise readily available… Read More »CMDB Tool: Does the vendor offer ITIL and best-practices training as well as software training?
At the most fundamental level, it security is about protecting things that are of value to your organization, solutions that provide encryption at the file,… Read More »GISF: Which defines the level of protection in Information Security Management?
Incident management in ITIL terms is about restoring service, and the key metric is how quickly service can be restored. More than that, configuration management… Read More »CMDB Tool: How does ITIL relate to the CMDB?