The product transition process is used to transition to the customer at the next level in the system structure a verified and validated end product… Read More »Service Transition: What level of Manager is approving the Standard Change implementation and how does the communication plan differ from a normal change?
Itsm involves a paradigm shift from managing it as stacks of individual components to focusing on the delivery of end-to-end services using best practice process… Read More »Service Transition: Does problem management depend entirely on having a mature incident management process in place?
After you prioritize your tasks and look at your estimates, cut the remaining tasks from your list, and focus on the priorities that you know… Read More »Service Transition: Do you know if dependencies between process outcomes are identified and understood?
Use of sales personnel, communication of competitive advantage, branding, advertising, customer service etc, your products allow small businesses to engage consumers with integrated mail and… Read More »Service Transition: How does the customer use your services?
There is no doubt that in the absence of value-added components virtually any product or service can be driven down to the most bottom line,… Read More »Service Transition: How many incidents do you experience within your infrastructure?
By introducing yourself to the customer and using your name as well as showing your face, you create a far more relatable customer service experience,… Read More »Service Transition: What sort of feedback has been received from the user / customer?
Few organizations have adopted ITIL fully, and have rather integrated pieces of it with other, internal service management processes that function better than what is… Read More »Service Transition: Which is a reason your organization might want to adopt ITIL best practices?
Performance testing is the testing to assess the speed and effectiveness of the system and to make sure it is generating results within a specified… Read More »Service Transition: How does the system of feature react when pushed beyond its performance and capacity limits?
Service Transition enables a service provider to consistently outperform competitive alternatives over time, across business cycles, industry disruptions and changes in leadership, learning how to… Read More »Service Transition: Which principles is fundamental to Service Transition?
Through event management and correlation, you can consolidate IT event management activities into a single pane of glass that reduces duplication of effort, allows quick… Read More »Service Transition: How could ITIL and effective service management help you to realise benefits?